» Client Account Manager (Cheshire)

Client Account Manager (Cheshire)

Based at: Head Office: Adlington, Cheshire
Reporting to: Client Support and Renewals Manager
Hours of Work: Monday to Friday 9.00am - 5.30pm
Department: Client Support

Main Purpose of Job:
To ensure a level of high quality customer service to existing clients, by providing consistent account management and reporting on the progress of clients? web sites within the search engines. To ensure all contractual arrangements with clients are satisfied and service level agreements are supported.

To make outbound calls and deal with incoming calls from a specified list of clients, and resolve any problems or queries regarding to service.

To promote sales of other Just Search products and services as part of the account management responsibilities.

Key Responsibilities:

Manage a portfolio of clients, who may have purchased a number of Just Search products and services
Liaise with specified clients to update them on the activities of their project & recommend a strategy for continuous improvement
Plan and prioritise personal account management activities in order to achieve the above
Be the main point of contact for your own clients
Liaise with key internal personnel in order that the best possible service may be given to the client
Ensure all queries regarding your accounts are dealt with in a prompt and effective manner
Ensure all problems are dealt with quickly, accurately and efficiently
Ensure all reports are sent and a follow up call is completed
Call all your specified customers on a regular basis to discuss their web sites
Develop and nurture new customer leads through analysis
Develop knowledge of Just Search products and services to enable cross-selling and up-selling as appropriate
Identify and highlight opportunities for additional services or products to existing clients
Liaise with clients and 3rd parties to obtain required materials and resources in the development of a project
Carry out maintenance checks on websites
Respond to incoming emails, questions, reports etc
Be responsible for your self development, seeking and attending learning and development opportunities where necessary
Share best practice with colleagues to improve performance and efficiencies

NB: This list is not exhaustive and you may be required to perform other reasonable tasks in order to fulfil your duties.

Person Specification

Experience / Qualifications	Essential	Desirable
Experience/existing knowledge of SEO principles and other online marketing techniques		x
Experience of providing exceptional customer service	x
A proven track record of success in a client support/account management role	x
Computer science/equivalent degree or qualification		x
Skills
Excellent communication skills (written and verbal) at all levels	x
Able to build and develop relationships at a variety of levels	x
The ability to organise your own workload	x
Excellent problem solving skills	x
Able to communicate effectively via written media	x
Computer skills: must be adept in use of MS Office 2000 or later, particularly Excel, PowerPoint, Word and Internet and email software	x
Discretion and diplomacy when dealing with people	x
Able to interpret, discuss and visualize own ideas	x
Flexible and willing to learn	x
Able to cope under pressure in a vibrant environment	x
A good understanding of the business strategy and how this can be achieved through the contribution of the Client Support function		x
Personal Attributes
Confident in liaising with clients on a daily basis	x
Strong business acumen	x
Meticulous/detail orientated	x
Able to work on own initiative	x
A proactive approach to problem solving	x
Takes ownership of issues		x

If you are interested in applying for this position then please complete the form in our Job Vacancies section, or forward a copy of your CV and current salary to hr@justsearch.co.uk

Client Account Manager (Cheshire)

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