Client Account Manager

Based at: Head Office: Adlington, Cheshire
Reporting to: Client Support Manager
Hours of Work: Monday to Friday 9.00am – 5.30pm
Department: Client Support

Department:

The Client Support team is responsible for liaising with and managing all of Just Search’s clients. The Account Managers each manage a large portfolio of clients, liaising with them on a monthly basis and ensuring that each of the products they have purchased is delivered to their satisfaction and within budget. The team uses a custom built project management system and a quality management process to ensure the highest level of service for our clients

Main Purpose of Job:

As an Account Manager you will be responsible for ensuring a high quality level of customer service to existing clients, by providing consistent account management and reporting on the progress of clients’ web sites within the search engines. You will be responsible for ensuring all contractual arrangements with clients are satisfied and service level agreements are supported.

You will make outbound calls and deal with incoming calls from a specified list of clients, and resolve any problems or queries regarding the service.

Key Responsibilities:

Client Management

• Manage and maintain a portfolio of clients and call them on a monthly basis to discuss their campaign
• Understand the client campaign objectives from the client’s point of view
• Complete maintenance checks on websites.
• Liaise with specified clients to update them on the activities of their project & recommend a strategy for continuous improvement
• Liaise with key internal personnel in order that the best possible service may be given to the client
• Develop and nurture new customer leads through analysis.

Renewals

• Act as an integral part of the renewals process
• Develop knowledge of Just Search products and services to enable effective campaign recommendations for clients
• Manage your own client renewal process to optimise the number of client renewals.

Issue Management

• Pre-empt forthcoming issues and take a proactive approach to prevent problems
• Ensure all queries regarding your accounts are dealt with in a prompt and effective manner
• Communicate client problems with the Senior Account Manager
• Maintain an objective, professional approach to client complaints

Self management

• Plan and prioritise personal account management activities in order to achieve the above
• Manage workflow and organisation across all duties and flag any issues
• Develop an intermediate knowledge of Google Analytics and Webmaster Tools
• Ensure all reports are sent and a follow up call is completed
• Respond to incoming emails, questions, reports etc
• Maintain up to date records on the Project Management System

Person Specification

If you are interested in applying for this position then please complete the form in our Job Vacancies section, or forward a copy of your CV and current salary to hr@justsearch.co.uk